Terms and Conditions
Last updated: April 28, 2026
These terms and conditions govern all services provided by Rooted Arbor Care (“RAC”). By approving any estimate or service, you agree to the terms outlined below.
1. Acceptance of Terms
Approval of any estimate, proposal, or invoice provided by Rooted Arbor Care (RAC) constitutes full acceptance of these Terms and Conditions.
2. Scope of Work
All work performed is limited strictly to what is outlined in the written estimate or proposal.
Any additional work requested by the Client, or required due to unforeseen conditions or circumstances, will result in additional charges and must be approved prior to completion.
3. Scheduling & Delays
Project scheduling is dependent on weather conditions, material availability, and operational factors beyond RAC’s control.
RAC shall not be held liable for delays caused by these conditions or for any resulting financial impact to the Client.
4. Tree Work Risk Acknowledgment
The Client understands that tree care and removal involves inherent risks, including but not limited to falling limbs, shifting weight, hidden decay, and unpredictable structural failures.
Despite all reasonable precautions, damage to surrounding property—including lawn, landscaping, driveways, and structures—may occur. The Client accepts these risks as part of the nature of tree work.
5. Property Access & Equipment Use
The Client is responsible for ensuring access to the work area.
Heavy equipment such as cranes, lifts, and skid steers may be required and may travel across lawns, driveways, or other surfaces. Minor damage to these surfaces may occur.
If restrictions on access exist, they must be communicated prior to estimate approval. Changes may result in pricing adjustments.
6. Underground Utilities
The Client is responsible for ensuring all underground utilities, including irrigation systems, invisible fences, and private lines, are properly marked prior to work.
RAC is not liable for damage to unmarked or improperly marked utilities.
7. Unforeseen Conditions
Hidden or unknown conditions—including buried debris, decay, metal, root structures, or subsurface obstructions—may require additional labor or equipment.
Any such work will be billed separately upon discovery.
8. Neighbor, HOA, & Permit Responsibilities
The Client is responsible for:
• Obtaining any required permits
• Securing HOA approvals
• Gaining access permissions from neighboring properties
RAC is not responsible for delays, fines, or additional costs related to these requirements.
9. Turf & Property Impact
Due to the nature of tree work, damage to lawns, landscaping, and surrounding areas may occur.
Repairs or restoration are not included unless specifically stated in the estimate. Rooted Arbor Care carries liability insurance which can be found and downloaded from the Rooted Arbor Care website.
10. Payment Terms
Payment is due in full upon completion of services unless otherwise agreed in writing.
A service charge of 3% per month will be applied to unpaid balances after 30 days.
A 3.5% processing fee applies to debit/credit card payments.
The Client agrees to cover all costs associated with collection of unpaid balances, including legal fees.
11. Cancellations
Cancellations must be made at least 30 days prior to the scheduled start date.
The Client may be responsible for costs incurred prior to cancellation, including materials, equipment reservations, administrative time, and restocking fees.
12. Warranties
RAC provides a one-year warranty on installed trees and shrubs, excluding neglect, damage, or removal.
Hardscape workmanship is warranted for one year. Manufacturer warranties may apply separately.
Warranty coverage begins only after full payment is received.
13. Limitation of Liability
To the fullest extent permitted by law, RAC’s total liability for any claim shall not exceed the total amount paid for the services.
RAC shall not be liable for indirect, incidental, or consequential damages.
14. Right to Suspend Work
RAC reserves the right to stop or suspend work at any time if conditions are deemed unsafe or unsuitable.
This includes weather conditions, site hazards, or interference. Any resulting delays or costs are not the responsibility of RAC.
15. Force Majeure
RAC is not liable for delays or failure to perform due to events beyond its control, including severe weather, natural disasters, labor shortages, or equipment failure.
16. Insurance
RAC maintains general liability and workers’ compensation insurance.
Proof of insurance is available upon request.
17. Governing Law
These Terms & Conditions are governed by the laws of the State of Missouri. Legal venue shall be in St. Charles County, Missouri.
18. Media Release
RAC may photograph or document project work for marketing purposes. No personal identifying information will be shared without consent.